Complaint
Posted 2/8/2016
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1 Review
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0 Question
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0 Answer
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Trustlinker since 02/08/16
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SYRACUSE, NY
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The Worst in Customer service
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I called to discuss a GPS system for a fleet of vehicles and the salesman ( Steve Patane) who was very pleasant in the beginning, He explained the system and it sounded like a good fit. He sent the contract over (one Page) as I was reading it stat... Read More »
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Complaint
Posted 5/12/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 05/12/15
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FERNDALE, WA
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Worst Customer Experience
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I would choose no zero stars if I could. Please learn from my mistake and do not use Teletrac. They sound great up front until you sign the contract. Good luck trying to end your service at the end of the contract. If you do not send the cancellat... Read More »
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Review
Posted 4/9/2015
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1 Review
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0 Question
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0 Profile View
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Trustlinker since 04/09/15
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GARDEN GROVE, CA
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Teletrac works...sometimes
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We are a Trucking Co based in Florida and have used Teletrac for many years (since backlit displays). We have had various problems since the beginning and was not going to renew the contract. However, we were duped by a new rep who told us that th... Read More »
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Business's response - by Dan M.on 10/16/2013
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Dear Neil K.
We consider product service one of our top priorities at Teletrac, therefore we are very concerned by these apparent ongoing issues you are having with your units. We are truly sorry for this experience and it certainly does not repre... Read More »
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Teletrac Very Disappointing
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We are a trucking company based in the Midwest, we've had Teletrac nearly two years. I wish I could recommend their service but I cannot. When the entire package works, it works well. Unfortunately it rarely works up to its potential. The hardware... Read More »
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Business's response - by Dan M.on 9/3/2013
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We consider product service one of our top priorities at Teletrac, so we read Gary’s review with grave concern. We are truly sorry for your experience with us as this certainly does not represent our company. As we have no way of identifying the c... Read More »
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Review
Posted 5/13/2013
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1 Review
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0 Question
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10 Profile Views
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0 Answer
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Trustlinker since 05/13/13
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Great Product
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We signed up for Teletrac about a month ago as a safety measure for our clients (we transport children!). We picked Teletrac because, unlike other solutions, the unit is hidden in the vehicle & cannot easily be removed. In addition, they have... Read More »
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Business's response - by Dan M.on 5/10/2013
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Mark,
Dan Mee here, Vice President of Operations. I’d like to make sure that we can straighten out this accounting issue and address your concerns. Please email me your company name and a phone number where I can best reach you. I assure you we wi... Read More »
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Complaint
Posted 5/2/2013
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1 Review
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0 Question
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23 Profile Views
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0 Answer
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Trustlinker since 05/02/13
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This company & its product is a complete joke.
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We have been using their system since the first of the year and have nothing but continuous problems!!!! The truck units don't match to what I'm showing on my desktop. The HOS (electronic logs) is a disaster!!! The logs show locations not even clo... Read More »
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Teletrac Delivers
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I must say this is by far the best GPS fleet tracking provider I have demo'd. The heavy equipment tracking product they offer for contractors like myself is the best on the market. I highly recommend Teletrac to other contractors and companies wan... Read More »
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Business's response - by Dan M.on 3/13/2013
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Pablo,
Glad to hear! We appreciate the review and love to hear from our customers! Read More »
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Teletrac does not work
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As Operation Manager for a small company I rely on tracking software to keep track of my fleet as well as IFTA and Out of state mileage. But more importantly my drivers use the GPS. We run a few tractors and Heavy Duty Tow trucks in our fleet and... Read More »
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Business's response - on 2/27/2013
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We read this review with great concern and, given that we cannot identify the customer, would ask that they contact Customer Services again and ask to speak to a senior manager. The problems outlined could be the result of a number of issues from... Read More »
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Mislead and Breaking down
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We are a 50 truck operation and I have to say that Teletrac has the absolute worst customer service. Make sure you get EVERYTHING in writing. Do not go on an in person or phone conversation. Their operations and their accounting dept. do NOT commu... Read More »
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Business's response - by Dan M.on 3/5/2013
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I promise I talk to customers all the time that love our product but I know that doesn’t bring any comfort if you’ve had a bad experience. I’d like to make sure that we can straighten out any issues you’ve had so they don’t happen again. Could you... Read More »
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Teletrac does not work in my truck.
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I bought Teletrac for my truck to maintain HOS, IFTA info and for navigation. The whole exercise has been a waste of time and money. The unit blanks out, is difficult to operate and appears to have not been field tested. I have asked for a cancell... Read More »
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Business's response - on 11/20/2012
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I’m sorry for your experience and it certainly doesn’t represent Teletrac. I take service to our customers very seriously! Could you please email me your company name (At: dmee@teletrac.net) so I can investigate in detail and action against our pr... Read More »
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Review 6/8/2011
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Their sales rep lied about the services I would recieve, They did not show up the date of the schedualed install. I had trucks and drivers waiting. after 3 days the HOS went down on all units. I had drivers either in the sleeper or driving for 3 w... Read More »
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Business's response - on 7/15/2011
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When Mr. Blake first reported issues Teletrac tried to assist him but he said he was not interested in having the issues remedied.
The next day, Teletrac contacted Mr. Blake and he said again that he was not interested in allowing Teletrac to fix... Read More »
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Review 1/6/2010
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I have had a bad experience with this company. The previous owner (who has passed away) signed a contract with them and I can not afford to keep up with a tracking system that doesn't work once a driver disconnects the head unit. I've offered to p... Read More »
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Business's response - on 6/15/2011
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It is unfortunate that Ricardo did not get the full picture when he purchased the company from the original owner. Our Fleet Director tracking system had worked perfectly well for over 4 years before we heard from Ricardo who wanted to cancel the... Read More »
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