Review
Posted 3/7/2011
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1 Review
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0 Question
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29 Profile Views
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0 Answer
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Trustlinker since 03/07/11
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Review 3/7/2011
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I purchased a shark navigator lift away vacuum on 12/20/10. I recieved the vacuum on 12/27/11 since the purchase the motorized floor brush broke I called and placed an order for a replacement on 2/3/11 I was told the part was on back order and wou... Read More »
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Complaint
Posted 3/2/2011
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1 Review
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0 Question
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32 Profile Views
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0 Answer
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Trustlinker since 03/02/11
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Review 3/2/2011
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I bought a Shark Handheld vacuum and after 4 months of use a part that provides suction had come off. I contacted the corporate office and they told me that I had to pay $30 for the part. Even though I had filled out the warranty card it did not m... Read More »
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Review
Posted 1/28/2011
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1 Review
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0 Question
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33 Profile Views
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0 Answer
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Trustlinker since 01/28/11
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Review 1/28/2011
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Story sounds familiar. In order to get warranty service, you need to call the company for an address since there is none in the manual or the printed warranty.
I, too, talked with a young woman who could not be understood. I told her what had hap... Read More »
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Complaint
Posted 12/31/2010
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1 Review
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0 Question
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37 Profile Views
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0 Answer
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Trustlinker since 12/31/10
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Review 12/31/2010
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Just a few words about Euro Pro's product, the steam Pocket Mop, and their customer service department.
The steamer, although purchased (as a gift) in Nov. 2009, was only used approx 5 times because of our access to another machine. My wife start... Read More »
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Complaint
Posted 12/21/2010
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1 Review
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0 Question
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30 Profile Views
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0 Answer
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Trustlinker since 12/21/10
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Review 12/21/2010
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Customer service stinks! I saw the last bit of a info-mercial and didn't get the number to call so I looked it up on the internet. When I called the first person told me I should have dialed 2 for kitchen appliances (I wanted the nija kithchen 110... Read More »
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Complaint
Posted 4/29/2010
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1 Review
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0 Question
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63 Profile Views
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0 Answer
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Trustlinker since 04/29/10
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FL
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Review 4/29/2010
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Worst customer service ever for a company with such a well known and widely marketed product-the Shark Pocket Steam floor cleaner. I purchased the steam cleaner 9 months ago, and loved it. It was easy to use, cleaned my tile well and has a nice lo... Read More »
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Complaint
Posted 3/6/2010
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1 Review
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0 Question
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60 Profile Views
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0 Answer
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Trustlinker since 03/06/10
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Concord, NC
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Review 3/6/2010
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After purchasing the 3rd Shark steam iron, and having the SAME problem occur, we called technical support and found no resolution to the problems other than to mail (at our expense) the iron to their Spruce Pine facility, and sometime in the next... Read More »
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