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Business's response - on 4/22/2010
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Dear Mr. Gooch,
ZOTAC Technical Support does not provide complete support of Linux OS due to the number of different variations available. There are a number of web forums and 3rd party websites available for installing and troubleshooting your open source software. In addition, the instruction manual clearly states: "The motherboard supports Windows XP and is Vista-capable." ZOTAC Technical Support is for both United States and Canada, and I apologize if this information was incorrectly relayed to you. The website www.zotacusa.com supports North America (including Canada) and Latin America. ZOTAC cannot be accountable for store return policies. In addition, as stated clearly in our warranty policy, ZOTAC does not offer refunds. Once you have determined it was a hardware issue, you could have Request a RMA on our website. ZOTAC accepted your RMA and graciously upgraded your board to a ZOTAC X58SLI-A-E, which retails for double the value of your original motherboard. Despite making a special exception for you with this upgrade, you continued to demand for a refund by harassing our customer service, sales, and marketing departments via phone, email, support ticket, and forum using profane-laden language. No employee here at ZOTAC is deliberately ignoring your emails or your phone calls and you continue to have access to ZOTAC forums. I am unsure of what further action you are requesting from our company. ZOTAC does not offer refunds and we have fulfilled and gone beyond our obligation by upgrading your board.
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