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Never Unique Van Lines again
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I got several quotes from different moving companies to move from the South of Florida to Nevada. The one that jumped out was a nice young man from California Van Lines.
After listing all the items that had to be shipped we added a safety margin in the volume to be on the safe side. We ended up with 400 cu/ft, the price was reasonable ($1350), especially after comparing to the alternatives of Pods and renting a truck and driving ourselves.
I paid a deposit of $350, the dates were agreed upon and now just waiting for the moving date. I was already in Nevada and my wife was still in Florida, she was going to take care of letting the guys in and then move that same day.
The first phone call I received was pretty much telling me that the moving guys kept saying that it was going to be a lot more than estimated. So I started fuming already, could not believe I fell for it. California Van lines was just a broker, nice guy, smooth talk but has no influence with the moving company at all, pretends he does but does not.
Now we come to Unique Van Lines, the actual movers. The guy was put on my wife’s phone and he pretty much told me that it was going to be 600 cu/ft (read $900 more!!!!) and if I was not happy that he would leave right there. Talking about customer service and sticking to a deal!!! I had no choice; I needed to move that day.
So then I enjoyed their one-month free storage facility. No problems there.
I added one month of storage for $270 a month. I contacted them on several occasions via phone and email telling them that I wanted to use the full month of storage, as I was not ready for my furniture yet. Explicitly telling them to not move before the end date of that month. “Sure no problem” on several occasions. Of course a week and a half before that date they send me a text with the phone number of the driver!!! He already left.
So I called Unique Van Lines and I got the owner online, he was going to refund me the difference. And as you can imagine already, several attempts by phone later and being promised that somebody was going to call me back, still nothing until I got one lady on the phone telling me that was not the companies policy to refund.
To be honest I was told by the gentleman that drove the truck, delivering my gear (and he was from another company again) that I was not going to see my money, that is how these people work, quantity, get a reasonable quote and then jack up the price when people have no more choice, and your complaints end up in the bin.
I have a profession that requires me to move every year to 2 years, guess who I am never going to use again and make sure nobody else that I know or encounter will…
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