Lori A.'s review of Totally Furniture

Totally Furniture

         
Customer Reviews & Ratings
Complaint Posted 10/26/2020
. 1
. 0
Horrible Customer Service
I received an e-mail stating I needed to go in and change my payment method for my Order Number TF-406771 in order for it to be processed. I did as the email stated, however the system produced a duplicate order charging me more than the original order because the system changed the shipping address to my home address in Charlotte, NC vs. where I needed this order to be shipped to in Newport, RI. Then I received two notifications from Fed Ex that the second order that the system produced was in transit and I had to quickly go in and redirect the shipments to what I originally intended to Newport, RI at an expense of $13.25 per shipment. So for an error caused by their system duplicating the original order and following the instructions generated in an e-mail, my order had additional charges of $39.
 
 
 
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Additional Business Information
Hours   Phone   (818) 926-4455 Address   13351-D Riverside Drive #650
Sherman Oaks, CA 91423
Website   http://www.totallyfurniture.com Email   info@totallyfurniture.com
Contact   Eddie Ben-Abraham Other  
 
 
 
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