tranaya's review of Spark Networks, Inc.

Spark Networks, Inc.

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Customer Reviews & Ratings
Complaint Posted 1/6/2010
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Review 1/6/2010
Company is a multi-site online dating service that keeps financial information for unauthorized billing purposes. Bills without notice causing financial grief, NSF charges or worse inconveniences with no care to the client. Servers: BlackSingles.com CatholicMingle.com ChristianMingle.com InterracialSingles.net HurryDate.com JDate.com LDSMingle.com MoreToLove.com SingleParentsMingle.com SingleSeniorsMeet.com And their newly launched Spark.com. You must accept no refund to simply delete your profile. You're locked in... Company is taking advantage of those who cannot comprehend...such as uneducated, new-to-process, etc. Policy reviews desperately needed. The Service was very helpful until termination requested. Service is group specific.
 
 
Business's response - by Emily V.on 10/27/2010
We are a subscription based organization with stated renewal policies on our billing pages and in our terms of use agreement all members agree to upon joining the site. Membership on one site, does not automatically incur membership fees for any other sites. Members have the choice to utilize the free guest services or upgrade their account to participate in additional site features and activities. Subscription fees are non-transferrable. We have different platforms, features, pricing, and customer support for all of our sites. Billing information is also kept strictly confidential and is not saved to protect the privacy and protection of our customers. Because we are a subscription based organization, we inform our customers of this policy in a variety of ways and inform them as to how they can disable this feature. We also have email customer service representatives that can assist the member in this area.
 
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Additional Business Information
Hours   Phone   (323) 658-3000 Address   8383 Wilshire Blvd Suite 800
Beverly Hills, CA 90211
Website   http://www.spark.net Email   evarney@spark.net
Contact   Emily Varney Other  
 
 
 
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