Answer Gal T.'s review of Opticsplanet.com

Opticsplanet.com

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Customer Reviews & Ratings
Complaint Posted 7/31/2013
. 7
. 219
Not Very Helpful...Specifically when it's THEIR MISTAKE
I purchased a set of frames to replace the opens I broke. When I received them, I was pleased and took them down to LenCrafters to have the lens put in. Well, I was then told I have the wrong size frames, that my lenses will not fit. Not knowing that there
was a size (and when I made my purchase on the website, it did not ask me for a size) I called and the CSR gave me option to exchange them for a pair of frames that were the same just a different color. I agreed to that, and then I paid $10.00 to send the
frames back, and I waited another week and a half, and when I got the NEW frames, and took them to get the lenses put it, I was then told that they don't fit those either bc they are not the same type of frames as the ones I had! UGH! Called, only to be told,
I could pay to ship them back for another refund or exchange. This time I refused to pay for shipping (they are sending me a label with postage)and am trying everything I can to prevent myself from having to deal with them again! Thanks for the STELLAR customer
service OPTICS PLANET!!!
 
 
 
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Additional Business Information
Hours   Phone   (800) 504-5897 Address   3150 Commercial Avenue
Northbrook, IL 60062
Website   http://www.opticsplanet.com Email  
Contact   Other  
 
 
 
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