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Review 6/2/2008
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I have never in my life had to deal with something like this, and as such have no basis on which to compare it, except maybe getting serious dental work done without Novocain.
I noticed an unusual charge on my bank statement that was an ACH debit, so I called this company to find out a) how they got my account information and b) what could be done to rectify the situation. I got a very, jittery woman on the other end of the phone who did not speak English very well, in fact, she didn't speak any language that I was ever exposed to (no Spanish, French, Japanese, Chinese, Cajun etc) it was a dialect and linguistic pattern I had never heard in my life. She read from what seemed to be a prepared script, and when I asked questions, the only answer I got was to go to this website and fill out the form. Easier said than done. The website did not accept any of the information, and kept giving error after error. IN frustration I called the 866 number back and got a gentleman that seemed again to be reading from a prepared script. Whenever I asked a question that required an answer that was not on the website page, he stalled and put me on hold. FInally though I was able to get him to put in my complaint and refund request. After another 5 minutes of argument, I got a confirmation number from him that I could give to my bank in the event that the promised 72 hours past without my refund being posted to my account.
72 hours, and the weekend past, and today, upon noting that no refund or anything had been sent to me, I called back. I was again greeted by a foreign sounding accent (again, not Spanish, etc) telling me that I should have received an e-mail from a specialist. When I informed them I had gotten no such e-mail I was sent a form mail that requested even more personal information to "validate" the account and "assist them in the refund process" Ok, to keep my blood pressure low, I followed the instructions and then again asked why I had to wait longer. "You need to talk to supervisor person" the response came "you will wait"
6 hours later and almost a full battery charge on my cordless phone (thank god for speakerphone) the line disconnected. I called back, only to be told "You will wait for e-mail from specialist" I asked why after being placed on hold for 6 hours did I have to wait for a specialist "You will wait for specialist" so I did the next best thing, I talked to their live chat online. About as bad as the phone service. The young man that responded to me, couldn't type a line of English if his life depended on it, used acronyms such as yur and ur and the like, and then proceeded to tell me that if I didn't sign up for this then someone in my house, one of my kids perhaps had, and that was that. I then asked him how a 4 year old (I have 4 year old twins) could have done this, he didn't know , but that it had to be the case. Again I was cut and pasted from some script, with "You now have to wait for one of our refund specialists to get back to you" When I threatened to call my bank, who I know would have called the police, he promptly said "you know wht, hav a nce day, gb"
Needless to say my bank isn't as patient, they have called the authorities and are filing charges as of this writing.
Bottom line, first thing if you see this charge, call the police and your bank.
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