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Review 6/15/2011
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I did a search for a flight from Lugansk to Moscow and when selecting chosen flight was directed to Flights24.com. I completed all fields for purchase and next day received email from Flights24.com requesting photo copy of both sides of credit card and photo copy of either driver’s license or passport.
Sent email requesting reason for photo copies and stating that I felt this was unsafe due to credit card fraud.- NO Response
Attempted to call ( (877) 316-1253) Flights24.com directly. I started dialing at 9 am PDT and after several rings system hung up. Continues this until 4pm PDT and finally a human answered and asked me to hold. 25 minutes later an individual finally came on line and stated that the airline requested these photo copies. This individual had the worst accent and was almost impossible to understand.
I scanned the credit card and my license and sent them via “Reply” to the email sent from Flights24.com. No response from this company for two days. Attempted to call directly and again it took over 6 hours to finally get a human to respond. The individual stated that they received my documents and I should get a confirmation within the hour via email.
Next day I received an email stating that my card was refused. I contacted my credit card company and was informed that no credit card transaction was ever attempted. I requested my credit card company to not allow any transactions from this company and to please inform me before approving any credit card transactions.
I responded to the rejection email that I was no longer interested in this purchase and sent an email informing Flights24.com that they were the world leader in extremely poor customer relations.
I recommend to everyone if you ever see the site FLIGHTS24.com appear DO NOT USE THIS SITE.
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