Andrew A.'s review of Essential Packs, LLC

Essential Packs, LLC

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Customer Reviews & Ratings
Complaint Posted 10/23/2012
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Great products, poor service.
I ordered three Scene Commander Kits and some water purification tablets on September 21. Tablets arrived last week, and kits just arrived yesterday. (10/22). Not only does this seem like a long time, but trying to get information from the company about the delay was very difficult. I started calling two weeks ago. When I was able to reach someone, they were very pleasant, but never had any information about the hold up. When I left messages, they were NEVER returned. Every commitment made when I spoke to someone was not kept - promises to call back, promises to e-mail information - none of them were ever kept. Even the last promise made by James to send me the tracking information when the items did actually ship was not kept. I had to call again and get that information. So, in summary - good selection, good pricing, but the poor service will prevent me from ordering again.
 
 
 
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Additional Business Information
Hours   Our website is available 24/7/365. Phone   (800) 270-2889 Address   960 Enchanted Way, Ste.108
Simi Valley, CA 93065
Website   http://www.essentialpacks.com Email   James.Shea@EssentialPacks.com
Contact   James Shea Other  
 
 
 
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