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PLEASE avoid this company at all costs !
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Although the style of the wig is cute, I had to return it, due to the color not working for me. :( I understand the polices in regards to returns and exchanges. I initially asked for an exchange and received a phone call saying they needed an additional $29.95 to send a replacement... although the REPLACEMENT costs LESS than the original wig I had paid for. I listened to that message and decided, "NO WAY!"
I have read many reviews about the scam this company does IF you need to send back, replace, etc. I took a chance and they proved the reviews to be 100% correct.
So, since hearing their voicemail.....I cancelled the replacement, and asked to be refunded. I know about the shipping not being returned and accept that and then paid just shy of $11 to send the unit back. I then get an email showing the amount that is being refunded. Well, that amount is FAR less than it should be. The email has ZERO explanation of where they come up with this amount. Nothing. I send an email and they come back saying there was an attachment on the email explaining the fees. Well, no there was not. I then find out that they are charging me a $25 restocking fee and an additional $20 due to "odor". Um, if there is an "odor"... its not from me. I opened the box, saw the color and closed the box. It went right back into the box THEY used to send it to me. They will pick and choose how much to charge you... and lie about why.
They got the 24.95 off me.... plus the additional 20. Now, I'm out $45.... and THEY have the wig to resell.
SCAM. SCAM SCAM.
There are so many companies to purchase wigs from. PLEASE do not buy from this one. PLEASE. If you expect, at MINIMUM, reasonable customer service, you will be disappointed. They want your $, not your actual business.
I'm going to post a review on EVERY SINGLE site I can find. This company must sit back and HOPE that you need to replace or return. They make $ time after time.... with just ONE unit.
Terrible customer service "Best Wig Outlet".
SHAME ON YOU.
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