RON K.'s review of Avada Properties

Avada Properties

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Complaint Posted 12/5/2023
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Horrible Experience
My wife and I stayed in a Pigeon Forge cabin managed by Avada Properties back in October of this year that we booked thru Airbnd. It was a horrible experience and the worst Airbnd property we ever visited. When we opened the door we were knocked by the strong aroma of pine sol that lingered for our two day stay. The bed was actually broken! The television remote batteries were dead, fireplace wouldn't turn on, hot tub smells stale, lights on the porch did not work, electric outdoor grill would trip the breaker every time you plugged it in, 25 very steep steps to the cabin with no cover for rainy weather, the view was just another cabin across the driveway and a busy street running beside it. They had for us just a half a roll of the cheapest toilet paper that can be purchased. The other very few amenities provided were also bargain basement. Surely, it was evident that Avada had not been out to inspect this cabin before our arrival for if they did and followed their guidelines and mission statement to assure their guests a wonderful experience these issues would clearly have been fixed. It appears other than the cleaning crew no one from Avada has conducted a site visit for a long while. We complained to Avada Properties and of a $800 bill we only received a $70 refund. Numerous attempts to contact the CEO of Avada, Justin Anderson, have been unsuccessful. There's no doubt he's hiding behind the skirts of his staff not wanting to confront the issue personally which makes him a coward. A narcissist with a belief he's above all others. He's also a thief, stealing through false advertising. Downright slumlord. But, as we all know Karma will be back around. No doubt. Take my advice and stay away from any property managed by Avada.
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Hours   Phone   (865) 280-3438 Address   535 Eastgate Rd, Sevierville, TN 37862, United States
Sevierville, TN 37862
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