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Review 3/8/2011
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The person that answered the phone was AMAZING, his name was Jorge. It quickly went down hill from there. Due to some timing issues one of the supervisors came out to the property. They guy that came out, Anthony, was exceptionally upset and very rude. He made racist comments constantly about Jews. They parked the truck at the bottom of a ramp and we did not see it while they were loading. Their price went from 1100 to 1800 and we were not allowed to see the way the truck was packed.
We had no choice but to pay and they raised the price from 1100 to 1800 on the spot without allowing us to see if they packed it right!
The furniture came another day an entirely different moving company. They transferred our stuff to another truck at some point. They even hired a subcontracting company to do the move.
When everything arrived several things were wrong. First, I carefully measured the space used. Very carefully took pictures before anything was unloaded. Turns out they were wrong in the billing and used only 490 sq ft instead of the 600+ they claimed. They also DESTROYED a sofa.
They sent out a repair person who said it was negligently damaged by being tossed off a truck. The wood was broken in a dozen places. This is a guy they had come look at it that said it was totally destroyed in a way that was not due to a normal move. The only possible way was from negligence.
Renee, the person in charge, swore they were sending money and never did. It was difficult to get a return call. On my final attempt to get a resolution she made a tiny offer and wanted a pat on the back for offering anything.
- They seriously over charged on the move
- Did not allow us to inspect the packing before measuring it
- Destroyed a couch
- Racist unprofessional staff
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