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Review 6/2/2009
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The following is a response to a complaint where I had to drive over 100 miles out of my way to exchange the car, on the 2nd day of an 8 day rental. They refused to compensate for gas whatsoever when I tried to return the bad car. The car they gave me for the remainder of the rental (the other 6 days) is considered an "upgrade". That "upgrade" (when comparing the two cars on same days and terms) costs about $11 a day LESS! Their definition of an upgrade is when they give you anything else than what you paid for, and their reasoning was that "prices change due to demand" so they feel like they can mix and match what you paid for with something inferior that costs more at some other arbitrary day and time:
"Thank you for your email. Alamo Rent a Car is committed to providing our customers with a clean, fully-fueled, fully-equipped and well-maintained vehicle. Please be assured the poor condition of the vehicle you received will be documented and brought to the attention of the General Manager of our Palm Springs location for immediate review and follow-up with their staff.
Furthermore, it is never our intention to disappoint a valued customer, as we are dedicated to becoming the car rental company of choice. The vehicle you drove after switching was an upgrade at no additional charge, the first car was received with a full tank of fuel and you were not charged for the fuel when returning the first car. After reviewing all the information, I am unable to offer any sort of monetary compensation."
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