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Review 12/27/2009
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Update to our first post, today is 12/28/09.
We have now opened a formal investigation with the FBI here in the U.S. I will be posting the case information within a day or so. If anyone else would like to file a formal complaint please do so. The link to the fbi web site is www.fbi.gov. The agent I spoke to today at the FBI told me once the case is opened, other complaints can be added to the case number. We need to band together to help prevent other people from making the mistakes we made. If anyone else would like to assist us, please contact us through the BBB message reply system and we will get back to you with the specifics.
I also have to comment on how all of a sudden there are 2 good reviews on the website. What a farce. Good try ABK, but the party is over now. We now have law enforcement involved.
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The first mistake we made was not coming here and reading the reviews and problems that everyone is experiencing. We purchased their able community software on 12/06/2009. We used the hosting company that they recommended so there would be no issues. ABK installed the software after several weeks of going back and forth with their ridiculous ticket system. The bottom line is that the software does not work as advertised. There are a substantial amount of bugs and problems that are never going to be resolved. The Voice over Ip and the web cam chat do not exist. The 3d city is a joke as one other person wrote. We opened several support tickets and nothing was corrected even after they closed the tickets. Their little trick is to leave the ticket on hold for a few days and then they close it and tell you the problems are resolved. When you go back and start testing the software, the same problems exist. We also learned that their address in California is a fake and that their phone number is disconnected, had we come here first, we would have know this. The only way to contact them is via skype which helps continue to perpetrate the fraud. We have not wasted our time requesting a refund since we now know after coming here and dealing with their processing company, they will not respond to it. We instead took the legal route and stopped the charge with our credit card company. We also have now opened a case with the FBI fraud unit and the U.S. Secret service fraud unit since the address was a fake and the phone number is disconnected. Stay away from this software its terrible and is a scam. We have now put it in the hands of the U.S. Authorities. Their party will soon be over.
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