Origin PC Corporation

4.6 star rating Rating - based on 199 reviews & complaints
ORIGIN PC builds custom, high-performance desktops and laptops for hardcore enthusiasts and gamers. ORIGIN PCs are hand built, tested, and serviced by knowledgeable gaming enthusiasts, industry veterans, and award winning system integrators.  
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Origin PC Corporation Categories
Computer Equipment, Parts, and Supplies
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/11/2021
Origins Custom Built PC arrived and shuts itself down in 2 minutes from overheating
I ordered a $6,000+ custom built computer on 8/11/2021. The computer arrived 9/4/2021. Upon set up, the computer shuts itself down after 2 minutes with error code: CPU is overheating. This computer has liquid cooling. I tried calling their custome... Read More »
 
 
 
Complaint Posted 7/20/2021
Given up.
I’ve given up, I’m tired of asking. Three and a half month ago and counting I sent my pc back due to some equipment malfunction and have been very patience with Origin. At first I only called once the first month then upped it to twice the second... Read More »
 
 
 
Complaint Posted 7/9/2021
Computer arrived broken, all accessories missing
As a developer and video editor I need a high-speed workstation, and Origin's L-Class Studio desktop was a great fit. Origin's focus on "great customer support" also appealed to me. I configured my L-Class Studio, entered my credit card info, and... Read More »
 
 
 
Complaint Posted 6/13/2021
Terrible Tech Support
Purchased a custom PC for just over $4000.00 (plus tax), waited eagerly for it to arrive in May; only to have it unable to connect to the Internet. Called Tech Support and they had me update the drivers, did not work, then told me to ship the PC b... Read More »
 
 
 
Complaint Posted 12/26/2020
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Extremely horrible company
I Purchased a EON-17X FOR $5,831.51 And came defective this company is FIASCO and knowing that OriginPC is the same Floridian Owner of Alienware that now is part of Dell Computer Company. Read More »
 
 
Business's response - on 12/31/2020
We thank the customer for bring this to our attention. The ORIGIN PC support team and manager have reviewed his concerns and will be honoring his request to replace his unit. Read More »
 
Complaint Posted 12/16/2020
Terrible company, a bunch of liar
Put in the order over a month ago. It finally got past them just taking my money and updating that the order is created. The next step should have been parts selection, but it skipped that and went to assembly. Only to sit there for days. now unde... Read More »
 
 
 
Complaint Posted 7/13/2020
Don't Waste Time or Money
Placed an order for my $8000 plus dollar system from Origin PC almost 8 weeks ago. It has been almost 2 weeks since my ship date. This company is great at giving excuses and poor on follow through and customer service. I called last Monday and com... Read More »
 
 
 
Complaint Posted 7/8/2020
Horrible
They missed the build ship date - Wouldn't commit to a new shipment date Horrible customer support Read More »
 
 
 
Review Posted 6/24/2020
millennium pc order
went through their order configuration, spent a lot of time spec'ing out exactly what I wanted and clicked buy. Took a little longer to get here than I'd like, but hey. Saved me the headache of building it myself and it just works. Software I aske... Read More »
 
 
 
Complaint Posted 6/3/2020
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Subpar Tech Support
I bought an Origin PC Genesis 3 years ago (March 2017). They come with a hot-swappable hard drive bay. Origin advertised LIFETIME TECH SUPPORT w/ free labor on repairs, buyer pays shipping and parts cost. A pretty good warranty program I thought a... Read More »
 
 
Business's response - on 6/5/2020
We thank Jeremy R. for sharing his experience. ORIGIN PC values all feedback and works hard to provide the best experience possible. Unfortunately, this was not the case when he reached out to our support team for help. Upon looking into his case,... Read More »
 
Complaint Posted 6/1/2020
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My first and last experience with OriginPC
I just canceled my order with OriginPC for EVO15-S. After 24 days of submitting the order, They are telling me they can give me an update next week about the shipping date when they start receiving inventory ... WTH !!! Almost a month later and th... Read More »
 
 
Business's response - on 6/3/2020
We thank Mr. Ariobarzan K. for sharing his experience. ORIGIN PC values all feedback and works hard to provide the best experience possible. Unfortunately, issues with suppliers have been challenging with the disruptions caused by the pandemic and... Read More »
 
Complaint Posted 1/9/2019
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Not good so far
Just received a EON 17 SLX, and it ran for about 8 hours total over 1.5 days. Blue screen crash, then the unit failed to power up again. Am shipping it back for repairs. Unreal. I understand that sometimes "things happen", but for $3600 I expect i... Read More »
 
 
Business's response - on 1/15/2019
We want to thank the customer for sharing his feedback and review of his experience with ORIGIN PC. We do work hard to provide a positive experience to every one of our customers and we regret that this has not been the case. It is not the ORIGIN... Read More »
 
Complaint Posted 2/3/2018
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Worse than dell
Their customer service boasts 24/7 life-time support. This is false. I don't recommend Origin anymore than I recommend dell. Their diagnostics for troubleshooting composes of 3 programs. When the results don't fit into their cookie-cutter solution... Read More »
 
 
Business's response - on 2/28/2018
My name is Randolph and I am the Customer Service Manager here at ORIGIN PC. I am happy that we have been able to speak and clear up your concerns. Your system issue was resolved. Please do not hesitate to call or contact me at Randolph_roy@origin... Read More »
 
Complaint Posted 12/18/2017
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Not so great.
Got my laptop in 2014, took a long time from when I ordered to when I actually received it. Worked awesome when I got it, but then I realized that the wireless card only had 2.4 GHz (which was not shown when I built it), so I had them upgrade the... Read More »
 
 
Business's response - on 12/20/2017
Hello! My name is Randolph and I am the Customer Service Manager here at ORIGIN PC. I want to thank Ms. Jennifer for sharing your comments. We regret that your experience has been less than positive. ORIGIN PC is always working to improve the cust... Read More »
 
Complaint Posted 8/21/2017
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Genesis experience
I have owned the unit for less than one year but have seldom used it. My first impressions were not that good because of the fit and finish. The carbon fiber panels do not fit right which makes it very difficult to install/remove. The top of the u... Read More »
 
 
Business's response - on 8/22/2017
Hello! My name is Randolph and I am the Customer Service Manager here at ORIGIN PC. I want to thank you for bringing your concerns to our attention. It is greatly appreciated. Customer feedback, both good and bad, is always important to us. It hel... Read More »
 
Complaint Posted 5/11/2017
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I thought it was great, little did I know that I spent $3600 on a broken machine.
This was not a recent purchase, but OriginPC still loads on my internet explorer every time I start it and I saw them talking about their great reviews, so I thought I would tell my story as it puts a sour taste in my mouth every time I see their... Read More »
 
 
Business's response - on 5/12/2017
We thank you sir for sharing your experience with us. ORIGIN PC works very hard with all our customers to give the most positive experience possible and we regret that this has not been your case. As you stated in your post, you received your syst... Read More »
 
Review Posted 3/22/2017
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Negative Experience But Origin PC Made It Right in the End
1. I ordered a $3000 PC from them 2. The machine was not built to specifications 3. When I contacted their "award winning" 24x7 support, I could not reach anyone by phone or chat for days 4. Finally someone responded to the ticket I opened via ema... Read More »
 
 
Business's response - on 3/22/2017
My name is Randolph and I am the Customer Service manager at ORIGIN PC. I want to thank you for bringing your experience to our attention. ORIGIN PC works very hard with our customers to provide the most positive experience possible and I regret t... Read More »
 
Review Posted 12/8/2016
Amazing
Absolutely the best PC I have ever purchased. Their shipping method kept the computer safe until it was delivered. The PC itself is incredibly powerful, and makes all my games look and play amazingly. Definitely recommended for anyone looking for... Read More »
 
 
 
Review Posted 11/4/2016
Power & Quality
I have been blown away with how amazing this Laptop is. The quality of the build is so beautifully crafted. And it's as powerful as most desktop gaming PC's my own friends have. And it's perfect for my animating work as well. Read More »
 
 
 
Review Posted 10/17/2016
Phenomenal PC, Highly Recommended
I ordered an Origin PC, the Genesis, and it is an extraordinary buy. Arturo at Origin kept me up to date on my order as it was going through the process. He was extremely helpful with the questions I had and even more helpful after I received the... Read More »
 
 
 
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Additional Business Information
Hours   Sales hours are: Mon - Fri 9AM - 10PM EST Sat - Sun 11AM - 7PM EST Tech and Customer Support is 24/ Phone   (305) 971-1000 Address   12400 SW 134 Court Ste #8
Miami, FL 33186
Website   http://www.originpc.com Email   customerservice@originpc.com
Contact   Jaime Shallenberger, Customer Service Manager Other  
 
 
 
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