Brian f.'s review of Xpress Movers & Storage

Xpress Movers & Storage

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Customer Reviews & Ratings
Complaint Posted 1/25/2011
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Review 1/25/2011
Absolute miserable experience. Movers were schedule to transport household goods from south OC to north SD. They were late and showed up with a 27ft bobtail! They jammed my belongings into their little truck and delivered the first load to new residence around 6 PM. They had to return to retrieve the balance of goods from previous residence and forced me to make an extra trip to button up the house. They loaded the second round of goods and around 9PM and said it was late and they wanted to go home and return in the morning to finish the job. I said no way and insisted that they complete the job as promised that same day. They finished just after midnight and made a mess of my previous residence and my current residence. I was penalized a couple hundred $'s from previous landlord for damage they caused to the house. They lost or "stole" a number of boxes that have not been recovered. They damaged furniture and property. The lead mover then presented me with a bill that was 25% higher than the agreed fix price and made me extremely uncomfortable when I said I would not pay for more than the agreed price. I filed a claim with their alleged claims management company, Anthem. What a scam! I submitted claims for documented damages totaling over $1,500 and I got a letter seeking an approval for $12! These guys are crooks! Do not trust your trash with these guys. They do not deserve to be in business. I want to give them 0 (ZERO) stars but the system would not go lower than 1.
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Additional Business Information
Hours   Phone   (888) 668-3977 Address   7340 Radford Avenue
North Hollywood, CA 91605
Website Email
Contact   Jimmy Shuster Other  
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