Stacey M.'s review of

Customer Reviews & Ratings
Complaint Posted 9/27/2022
. 1
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Poor Quality and Service
I ordered a rather expensive and beautiful arrangement to be delivered to my mom on her birthday, while she was in the hospital. In addition to the arrangment I also ordered a balloon. Additionally, I paid an additional fee to have the flowers delivered by noon. They had issues with their local florists and the arrangement was not delivered on the day it was supposed to be. The company offered me an upgraded arrangement versus cancelling, to be delivered the next day. I agreed. Flowers were delivered to my mom, no balloon and the (upgraded) arrangement was less quality then the original arrangement. I contacted the company and was directed to their disclaimer that substitutions may be applied. Substituting for something of same or better quality is acceptable, delivering an arrangement with cheap flowers instead of roses is not acceptable. Oh, and did I mention they still charged me the rush fee for having it delivered the next day before noon? Really disappointed. I went with them because I was trying to support, what they state is, a family business, I should have stuck with the big box companies. I would not reccommend them to anyone.
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Hours   Internet Based. Phone   (800) 786-1178 Address   P.O. Box 4618
Mission Viejo, CA 92690
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Contact   Diane Neal Other  
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