Fletcher Jones Motor Cars, Inc.

1.1 star rating Rating - based on 14 reviews & complaints
Looking for a New or Pre-owned Mercedes-Benz in Orange County and the greater Southern California region? Fletcher Jones Motorcars' Inventory, Exceptional Offers and Drive for Excellence makes us the Mercedes-Benz Center to visit. When you acquire a  
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Fletcher Jones Motor Cars, Inc. Categories
Car Dealers-New & Used
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Customer Reviews, Ratings & Complaints
Complaint Posted 10/7/2022
Government is closing in on Fletcher Jones Motorcars
C300 M274 engine failure cylinder 1 cracked piston, faulty wrist pins. Finally someone has gotten through the lies an garbage at Fletcher Jones Newport Beach! They sold me this car knowing full well it was garbage. Now the Government has agreed to... Read More »
Complaint Posted 12/5/2015
Reprehensible Deceptive Sales Practices
My experience with Beverly Hills Audi can only be described as reprehensible. The sales team used deceptive practices such as bait and switch and outright lies to bring someone into their dealership. I would have thought the supposed stellar reput... Read More »
Complaint Posted 1/10/2014
Leaking fuel sensors and gas tanks on 2003-2009 Mercedes Vehicles & Terrible Customer service
Leaking fuel sensors on Mercedes Vehicles and Terrible Customer service Everyday I run into more people with this problem the dealers and Mercedes Benz Corporate are very uncooperative about it . If you are lucky they may cover half of the parts... Read More »
Complaint Posted 11/26/2011
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Review 11/26/2011
We spent an hour with an overbearing High pressure sales woman named Denise Banner. She was very pushy. We asked multiple times for our car to be appraised but she was insistant that we fill out a credit app first. When we saw we were getting nowh... Read More »
Business's response - by Client Care Manageron 11/29/2011
Dear Lena, Thank you for your feedback. I am really sorry to hear of your experience. I would like the opportunity to regain your confidence and bring you into the Fletcher Jones Family. Please let me know of a good time to talk. Respectf... Read More »
Complaint Posted 10/12/2011
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Review 10/12/2011
Fletcher Jones service department is taking advantage of women who take their cars in for service. Their tacticts have taken a turn for the worst from a year ago. They will write items to "look at" without being clear in explaining the work to be... Read More »
Business's response - by Client Care Manageron 10/17/2011
Dear Edward, Thank you for sharing your point of view. As a reputable Authorized Mercedes-Benz Dealer with many female employees, we have a high level of respect for all of our guest regardless of gender. In addition, there are many regulati... Read More »
Complaint Posted 4/18/2011
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Review 4/18/2011
At a friends referral, I bought my first used Mercedes, a 2004 C240. I purchased my vehicle in Dec. 2005 as a second car to be used on special occassions. To date, I have about 78,500 miles on the Mercedes and 2 broken interior door pull handles.... Read More »
Business's response - by Client Care Manageron 4/27/2011
Fletcher Jones Motorcars is an authorized Mercedes-Benz dealer. We do not manufacture the vehicles or the components, such as the door handles in question. The vehicle we sold Ms. Ray met all Mercedes-Benz criteria for certification and we sol... Read More »
Complaint Posted 12/6/2010
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Review 12/6/2010
I was very unhappy with their service. I took my car in for Service B they charged me the most out of all the surrounding Mercedes dealers they did not reset the service odometer and they gave me a statement with no details on what have been done... Read More »
Business's response - by Client Care Manageron 12/7/2010
Dear Ahmad, I am saddened to hear of your experience and would appreciate the opportunity to resolve your matter. Would you please provide me with your information so that I may reach you? Thank you, Heather Lewis Client Care Manager (949... Read More »
Complaint Posted 11/24/2010
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Review 11/24/2010
I have been a customer of Fletcher Jones Motorcars for about a year and a half now but on my last two visits to the service department, I received poor service from a Service Advisor by the name of Jim Buote, which I fell compelled to bring to eve... Read More »
Business's response - by Client Care Manageron 12/6/2010
Hi Manou, I apologize for your recent service visit and would like to learn more about your experience and circumstance allowing us to determine a resolution to overcome your recent experience. I may be reached at (949) 718-3000 and look for... Read More »
Complaint Posted 11/13/2010
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Review 11/13/2010
I bought a 2008 GL450 from FJ Mercedes at the end of 2008. The 09's were out already so I thought I would get a great deal. For the whole time I was there I told them I wanted a 3 year loan. I had my 9 year old with me and we were there over 5 hou... Read More »
Business's response - by Client Care Manageron 11/17/2010
Hi Ty, I am sorry to hear of the misunderstanding that may have occurred. I would like the opportunity to review your account and reach a resolution. Please contact me at (949) 718-3000. Respectfully, Heather Lewis Client Care Manager Read More »
Complaint Posted 5/7/2010
Review 5/7/2010
This dealership is a complete rip off!! DO NOT GO THERE for service, they will rip you off. I took my car for a check engine light being on and they said to me the car turned off on them! In the whole time i have had the car, it never turned off o... Read More »
Complaint Posted 3/30/2010
Review 3/30/2010
Hands down, the worst car company to do business with. Please do yourself a favor and RUN fast from this crime syndicate.

Would have sold me something I already own and made me pay it twice. I have a S550 that comes with a telephone kit. They w... Read More »
Complaint Posted 2/22/2010
Review 2/22/2010
I went to their collision center for my car accident, the front right bumper and light was damaged, but the car was drivable. I waited 3 weeks to have my car fixed, and when I called them to know when I can pick up my car, they told me they can no... Read More »
Complaint Posted 11/14/2009
Review 11/14/2009
Go to Mission Viejo Mercedes. Or any other M.B dealership. They are not so pretentious there. Read More »
Complaint Posted 11/29/2008
Review 11/29/2008
All cars are at least twice the price of other FULL MERCEDES dealers. Yes a full mercedes dealer with certified pre owned mercedes cars. Except the cars at FJ Mercedes arent checked fully. If you are looking for a car why would you spend twice as... Read More »
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Additional Business Information
Hours   Sales Mon-Fri: 8am-9pm Sat: 8am-8pm Sun: 10am-8pm Phone   (949) 718-3000 Address   3300 Jamboree Road
Newport Beach, CA 92660
Website   http://www.fjmercedes.com Email   hlewis@fjmercedes.com
Contact   Heather Lewis Other  
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