Eric T.'s review of National Pool Wholesalers, Inc.

National Pool Wholesalers, Inc.

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Customer Reviews & Ratings
Complaint Posted 11/3/2010
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Review 11/3/2010
I would have given them five stars if these people had simply delivered the product I ordered from them. Somewhere along the line, somebody lost the product. I called them after two weeks, and said "where is my product". They said, I don't know, I'll look into it and call you back" I said "great". They called back the next day and said that the delivery company could not locate my package. I said, "well, then ship me another one." They said, unfortunately, their provider or source for that product didn't have any more. I said "well, thats too bad, just refund my visa card, and I will go find another one, no hard feelings." They said "sorry, our policy is not to refund your money until we have located the product." I said, "What?" She said "It is our companies policy not to refund your money until such time as we have located your product." To which I replied, "that doesn't seem remotely fair, can I speak to your boss please." To which she nicely replied, "No. This is our companies policy, and is not subject to negotiation."

This is a 100% true story. I couldn't believe it. Their deliverer lost the merchandise, and these morons choose to make me dispute the transaction through VISA, instead of just refunding my money and treating the customer with a modicum of respect. I wouldn't buy a scum skimmer from these folks. I doubt it could leave their hands unscathed. Use these morons at your peril.
 
 
 
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Additional Business Information
Hours   Phone   (888) 277-7665 Address   PO Box 3222
Okeechobee, FL 34973
Website   Email   bob@nationalpoolwholesalers.com
Contact   Robert Kreitz Other  
 
 
 
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