Veronica M.'s review of Moore's Septic Service

Moore's Septic Service

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Complaint Posted 11/1/2010
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Review 11/1/2010
I contacted Moores asking how much it would be to pump my tank, was told it would be $159 if they did not have to dig, $189 if they had to dig. I agreed and we made arrangements for them to come the same day. I was told it would be a couple of hours. I called to inform him that he would have to gain access to my tank using a different road because he would have to cross a bridge. He told me just to show him when he got to my house. 4 hours later they arrive, I showed him where the tank is located and how he could gain easy access. Of course, he said he couldn't get to it. He did not look for an alternate access point. Previous companies have pumped from a private road approximately 15 feet from the tank (ie: AAA Septic and Sewer who were unable to make it that I see why) He pulled the 2 covers off the tank and scooped out a few "buckets" (that he got from my yard)of waste, DUMPED THEM IN MY YARD and proceeded to tell me I need to fix the drain fields. After claiming there was no "bodily waste" he told me to buy a pond pump and place it in the tank and allow the waste to pump in my yard! (there are 3 children in this house who play in the yard) He charged me the total fee of $199.00 which included a $10.00 "tax" as he told me only to find out after contacting him 4 times that same day that it was a disposal fee... He didn't dispose of anything!!! I contacted him 4 times that day to tell him he needed to pump the tank and he refused saying it didn't need to be pumped. The hand written written receipt states he could not get access to the tank, but his words were that it didn't need to be done. After an experienced Septic company came out, it was determined that it only needed to be pumped out. This man is nothing but a thief with a truck.
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Additional Business Information
Hours   Phone   (828) 694-0856 Address   Post Office Box 1792
Flat Rock, NC 28731
Website   Email  
Contact   Dwight Moore Other  
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