Manou M.'s review of Fletcher Jones Motor Cars, Inc.

Fletcher Jones Motor Cars, Inc.

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Complaint Posted 11/24/2010
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Review 11/24/2010
I have been a customer of Fletcher Jones Motorcars for about a year and a half now but on my last two visits to the service department, I received poor service from a Service Advisor by the name of Jim Buote, which I fell compelled to bring to everyones' attention. Mr Buote was unhelpful, rude and arrogant. My husband and I brought it to the managers attention and since customer service is not a priority for them they seemed not to care. So if you expect good service do yourself a favor and don't go to Flecher Jones Motorcars.
 
 
Business's response - by Client Care Manageron 12/6/2010
Hi Manou, I apologize for your recent service visit and would like to learn more about your experience and circumstance allowing us to determine a resolution to overcome your recent experience. I may be reached at (949) 718-3000 and look forward to hearing from you. Respectfully, Heather Lewis Client Care Manager
 
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Additional Business Information
Hours   Sales Mon-Fri: 8am-9pm Sat: 8am-8pm Sun: 10am-8pm Phone   (949) 718-3000 Address   3300 Jamboree Road
Newport Beach, CA 92660
Website   http://www.fjmercedes.com Email   hlewis@fjmercedes.com
Contact   Heather Lewis Other  
 
 
 
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