Lena I's review of Fletcher Jones Motor Cars, Inc.

Fletcher Jones Motor Cars, Inc.

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Complaint Posted 11/26/2011
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Review 11/26/2011
We spent an hour with an overbearing High pressure sales woman named Denise Banner. She was very pushy. We asked multiple times for our car to be appraised but she was insistant that we fill out a credit app first. When we saw we were getting nowhere and started heading for the door she changed tactitcs and promised to get us more for our trade. After leaving us up front for 10 minutes she comes back with another offer barely higher, when my husband refused she stormed off. As we were getting in the car a Sales Manager comes when my husband is in the car with vastly better numbers. My husband said those were much better and we would most likely be back later in the day (We had to go pick up the dog from the groomer). Three hours later we call the dealership and say we are coming in to buy the car and fill out the Credit app. Denise Banner (The original rude sales woman) says ok and that she is waiting. We get there and she then proceeds to tell me the car sold earlier in the day (Shortly after we left) and that she had "Other" options. It was the classic bait and switch. We were 45 minutes away and drove all the way there only to be told the car we wanted was gone. The sales woman did not tell me on the phone that the car had been sold and instead wanted for me to come in and do another hard sell. I have bought over 23 new cars in the last 20 years and this is by far and away the WORST dealership I have ever seen. Hard sell, rude, bait and switch and un- apologetic!!!!
 
 
Business's response - by Client Care Manageron 11/29/2011
Dear Lena, Thank you for your feedback. I am really sorry to hear of your experience. I would like the opportunity to regain your confidence and bring you into the Fletcher Jones Family. Please let me know of a good time to talk. Respectfully, Heather Lewis Guest Relations Manager (949) 718-3160
 
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Additional Business Information
Hours   Sales Mon-Fri: 8am-9pm Sat: 8am-8pm Sun: 10am-8pm Phone   (949) 718-3000 Address   3300 Jamboree Road
Newport Beach, CA 92660
Website   http://www.fjmercedes.com Email   hlewis@fjmercedes.com
Contact   Heather Lewis Other  
 
 
 
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