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Review 5/8/2011
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I ordered a db-k009 110 cc dirt bike from them on April 5. When re received the product it had a defective engine case leaking oil everywhere and a defective fuel cap also leaking. I contacted the company and sent them photos of the issue with the motor case. I bought a warranty for $99.00for which I never received a written copy of the warranty and have yet to get a response or resolve either of the issue I have contacted them about.
Crappy customer service that trys to give an impression of responding and yet no actionable response to my inquiry about my problem. The tech I spoke to when I sent the photos had the gall to initially suggest there appeared to have been abuse to the product when the product was less and 36 hours old. I contacted them about the product immediately after completing assembly and told them about the problems. Sent the tech higher resolution photos at his request to show more clearly the effected parts and have not heard anything. I followed via email and received a response they were addressing it and checked their website and nothing has happened. Meanwhile I have a 13 year old who cannot ride.
You had a good rating of this company and I trusted you...will next move to the message boards and California Attorney general office for suspected fraudulent activity. I will get satisfaction or I will tell everyone about this experience.
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