keshia s.'s review of American Trusted Movers

American Trusted Movers

Customer Reviews & Ratings
Complaint Posted 2/4/2011
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Review 2/4/2011
This is the worst moving company I have ever had the displeasure of dealing with. I've done my share of travel nursing so believe me when I say that I have moved around quite a bit in the last few years and have dealt with quite a few moving companies depending on where I was going. This particular moving company made the experience a nightmare. To begin with, they arrived late stating they had technical difficulties with the truck but didn't bother to call until it was time for them to be there. On top of that when they backed their truck into the driveway and the driver got out of the truck it didn't have emergency brakes and before they could place their stick in front of the wheels the truck rolled away from them and nearly hit the parked car across the street. Everything in the house that was going was already packed up and everything except a couch and two beds had been moved downstairs awaiting their arrival, what should have taken no more than an hour to load actually took them 2. Then when we were well on our way to the new house they told us it was okay to drive ahead of them since they already knew where they were going. When we arrived in the new city (about 80 miles away) I received a call stating that the truck had broken down on the freeway. 3 hours later the truck is running again but of course the drivers hit traffic by this time so it takes them an additional hour to reach our destination. Then when they arrive they increase the price of the move by $200 dollars and refuse to unload the truck until it is paid. When I called the police, the driver drove off with all of my stuff in the truck. I called the driver's cell phone and the company and let them know that my stuff has been reported stolen and that I would let the police know when they got to my house that their drivers left the scene of a crime. The guy who gave me the quote in the first place Jorge and his boss as well as the receptionist all have customer service skills of an Ogre. When I had explained that I was given a quote by Jorge for 5 hours with 1 truck and 2 men for $75/hr. and that I would be charged the hourly rate for the entire move I said great and gave them the job over Prodigy, Red Ball, and Atlas and deeply regretted it. If you decide to use this company make sure that the confirmation they send you includes the rate that you were quoted. My confirmation the rate was zeroed out and didn't include the actual rate that I was given. And by the end of all of this I had actually felt bad for the drivers since they were caught in the middle of everything and only doing what the office was telling them to do so I bought them dinner ( I ordered each of them a pizza), and even gave them a tip. And in the end one of the movers was left alone in the master bedroom setting up the bed, my mother left her purse in the room and when she remembered that she went to retrieve it. She checked her purse and her only $50 dollar bill that was there minutes before was now missing.
I would strongly encourage anyone moving to avoid this company. It is well worth the price to go with a more reputable moving company that will not add surprise charges at the end of your move. It can already be a somewhat stressful experience and no one needs the added stress of dealing with a company like this that employs thieves.
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Additional Business Information
Hours   Phone   (888) 226-0105 Address   6919 Eton Ave.
Canoga Park, CA 91303
Website Email
Contact   Renee Kendr Other  
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